POP settings checklist
The five things that are wrong nearly every time.
Work down this list before contacting us. Most failed setups come down to one of these.
| Incoming mail (POP3) | |
|---|---|
| Server / host name | mail.yourdomain.com.au |
| Port | 995 |
| Encryption | SSL/TLS |
| Outgoing mail (SMTP) | |
| Server / host name | mail.yourdomain.com.au |
| Port | 465 |
| Encryption | SSL/TLS |
| Authentication required | Yes — same username and password |
| Both servers | |
| Username | your full email address |
| Password | your mailbox password |
Incoming and outgoing use the same host name. If your internet provider blocks port 465 for sending, try port 587 with STARTTLS instead.
- Username is the full email address. Not just the part before the @. This catches out more people than anything else.
- Server name is mail. followed by your domain, spelled exactly as it appears after the @ in your email address. Check for a missing letter or the wrong extension (.com vs .com.au).
- The outgoing (SMTP) server needs a username and password too. Many apps label these as optional. They are not. If receiving works but sending fails, this is almost always why.
- Encryption is on. SSL/TLS must be enabled for both incoming and outgoing, with the ports shown above. Never set the connection to "None".
- The password is correct. Test it by signing in to webmail first. If webmail works, the password is fine and the problem is a setting. If webmail also fails, contact us for a password reset.
- If everything above checks out and it still fails, your IP address is probably blocked. See Your IP address may be blocked on this page.
Still stuck? Open a support ticket with support@diskman.net and include your email address, your device and mail app, your IPv4 address, and a screenshot of the error. That gives us everything we need to fix it on the first reply.